{"id":424,"date":"2017-07-24T10:11:35","date_gmt":"2017-07-24T09:11:35","guid":{"rendered":"http:\/\/www.imenik-podjetij.com\/nasveti\/?p=424"},"modified":"2017-07-24T10:11:35","modified_gmt":"2017-07-24T09:11:35","slug":"uspesna-komunikacija-5-korakov","status":"publish","type":"post","link":"https:\/\/www.imenik-podjetij.com\/nasveti\/uspesna-komunikacija-5-korakov\/","title":{"rendered":"Do uspe\u0161ne komunikacije v 5 korakih"},"content":{"rendered":"

Za primer vzemimo zgodbo Titanik. Vsi vemo kaj se je zgodilo s to ladjo in da bi bolj\u0161a komunikacija lahko prepre\u010dila tragedijo, ki je terjala ve\u010d kot 1.500 \u017eivljenj. \u010ce sem manj dramati\u010dna, in povzamem bistvo, bi rada le poudarila, kako pomembna je dejansko dobra komunikacija v va\u0161i karieri, pri vodenju podjetja in delu s strankami.<\/a><\/p>\n

Predstavljam vam izbrane nasvete, kako lahko za\u010dnete \u017ee danes uspe\u0161no komunicirati s strankami.<\/p>\n

5 korakov do bolj uspe\u0161ne komunikacije<\/h3>\n

\"Komunikacija\"1. Prekinjanje stranke<\/h3>\n

Bodite previdni, kadar prekinjate druge med govorom, \u0161e posebej va\u0161e stranke. Prekinjanje strank, medtem, ko govorijo, lahko privede do jeze in nepotrebnega prerekanja. Predvsem kadar vam stranka razlaga svoj problem, po\u010dakajte, da dokon\u010da, kar \u017eeli povedati. Med samim razlaganjem problema pametno razmi\u0161ljajte, kaj in katero re\u0161itev jim lahko ponudite v tistem trenutku. \u010ce ne gre druga\u010de in menite, da morate stranko prekiniti, naredite to na na\u010din, da povzamete vsebino, ki vam jo je povedala in izlu\u0161\u010dite glavno idejo njenega sporo\u010danja. Na ta na\u010din vas lahko stranka popravi ali pa potrdi smer razmi\u0161ljanja, s \u010dimer boste prihranili \u010das in njena \u010dustva \u010dim prej umirili.<\/p>\n

2. Aktivno poslu\u0161anje<\/h3>\n

Ali ste kdaj imeli ob\u010dutek, ko ste se pogovarjali z nekom, da govorite s steno? Oseba vas je morda sli\u0161ala, vendar sploh ni pokazala nikakr\u0161nega \u010dustva ali zanimanja za povedano. Izogibajte se tak\u0161ni komunikaciji. Pri dobri komunikaciji s strankami je pomembno, da se stranka zaveda, da jo poslu\u0161ate, da poka\u017eete interes in \u010dustva ob povedanem, da pokimate z glavo. Stranke bodo vzpostavile z vami bolj\u0161i stik, nanje boste naredili vtis in ustvarili vez med vami in stranko.<\/p>\n

3. Negativna vpra\u0161anja<\/h3>\n

Negativna vpra\u0161anja so vpra\u0161anja, ki ustvarjajo zmedo, zato se jim izogibajte. Recimo, da stranko vpra\u0161ate: \u00bbNimate name\u0161\u010dene programske opreme?\u00ab. In stranka odgovori \u00bbDa\u00ab. Ali to pomeni, da stranka ima name\u0161\u010deno opremo ali da je nima? Raj\u0161i spra\u0161ujte pozitivna vpra\u0161anja, kjer ni mo\u017enosti nerazumljivih odgovorov. Recimo: \u00bb Katero programsko opremo imate name\u0161\u010deno?\u00ab . \u010ce vseeno uporabite negativno vpra\u0161anje in ne razumete odgovora, povzemite vpra\u0161anje; \u00bbTorej, \u010de sem vas prav razumel, imate name\u0161\u010deno programsko opremo?\u00ab.<\/p>\n

4. Uporabljajte pozitiven pristop<\/h3>\n

Va\u0161e stranke bolj zanimajo va\u0161e zmogljivosti kot pa va\u0161e omejitve. Z drugimi besedami jih zanima, kaj lahko storite, namesto tega, \u010desar ne morete storiti ali pa ponuditi. Na\u010din, kako skomunicirate va\u0161e zmogljivosti, lahko vpliva na to, kako bodo zaznali vas in va\u0161e podjetje. Torej, namesto da bi rekli: \u00bb Ne morem vam pomagati, razen \u010de se odjavite.\u00ab recite \u00bbProsim, odjavite se, da vam lahko pomagamo.\u00ab Va\u0161a pozitivna komunikacija bo imela bolj\u0161i odziv.<\/p>\n

5. Obve\u0161\u010dene stranke<\/h3>\n

Obve\u0161\u010dajte svoje stranke o novostih, razvoju, dogodkih in o vsem kar se ti\u010de strank, ki uporabljajo va\u0161e storitve in izdelke. \u010ce vam stranka po\u0161lje e-po\u0161to z vpra\u0161anjem ali prito\u017ebo, jo obvestite, da ste prejeli njeno e-po\u0161to in da ste v postopku ravnanja z njo. Na ta na\u010din bo stranka vedela, da ste prejeli njeno zahtevo in bo imela manj skrbi in negotovosti glede te\u017eave ter bo bolj potrpe\u017eljivo po\u010dakala na va\u0161 odgovor. Ko odpravite te\u017eavo, to stranki takoj sporo\u010dite.<\/p>\n

Poslu\u0161ajte svoje stranke, se z njimi aktivno pogovarjajte ter gradite na skupnem prijateljskem in poslovnem odnosu.<\/p>\n\n\n

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\n 4.5\/5 - (2 votes) <\/div>\n <\/div>\n","protected":false},"excerpt":{"rendered":"

Za primer vzemimo zgodbo Titanik. Vsi vemo kaj se je zgodilo s to ladjo in da bi bolj\u0161a komunikacija lahko prepre\u010dila tragedijo, ki je terjala ve\u010d kot 1.500 \u017eivljenj. \u010ce sem manj dramati\u010dna, in povzamem bistvo, bi rada le poudarila,<\/p>\n","protected":false},"author":4,"featured_media":427,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[38,39,41,40],"class_list":["post-424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uspesne-poslovne-prakse","tag-komunikacija","tag-stranke","tag-uspesne-prakse","tag-vodenje-podjetja"],"yoast_head":"Do uspe\u0161ne komunikacije v 5 korakih<\/title>\n<meta name=\"description\" content=\"Predstavljam vam izbrane nasvete, kako lahko za\u010dnete uspe\u0161no komunicirati s strankami. 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Uspe\u0161na komunikacija le v 5 korakih.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.imenik-podjetij.com\/nasveti\/uspesna-komunikacija-5-korakov\/\" \/>\n<meta property=\"og:site_name\" content=\"Ogla\u0161evalski koti\u010dek\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-24T09:11:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.imenik-podjetij.com\/nasveti\/wp-content\/uploads\/2017\/07\/business-1012761_1280.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"746\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Petra Boh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Petra Boh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/\"},\"author\":{\"name\":\"Petra Boh\",\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/#\\\/schema\\\/person\\\/55913074124bd44c3714265313fd97a6\"},\"headline\":\"Do uspe\u0161ne komunikacije v 5 korakih\",\"datePublished\":\"2017-07-24T09:11:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/\"},\"wordCount\":571,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/business-1012761_1280.jpg\",\"keywords\":[\"komunikacija\",\"stranke\",\"uspe\u0161ne prakse\",\"vodenje podjetja\"],\"articleSection\":[\"Uspe\u0161ne poslovne prakse\"],\"inLanguage\":\"sl-SI\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/\",\"url\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/\",\"name\":\"Do uspe\u0161ne komunikacije v 5 korakih\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/uspesna-komunikacija-5-korakov\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.imenik-podjetij.com\\\/nasveti\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/business-1012761_1280.jpg\",\"datePublished\":\"2017-07-24T09:11:35+00:00\",\"description\":\"Predstavljam vam izbrane nasvete, kako lahko za\u010dnete uspe\u0161no komunicirati s strankami. 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